Seeker Solution podcast "What It Takes". A Leadership and philosophy chat with guest Richard Blank.

On the What It Takes podcast, your host, Jamie Seeker encourages business owners to tell all! They'll share not only their expertise, but their stories and their purpose.We cover a wide range of topics – the good and exciting, the challenges and sometimes the ugly. Experiences and lessons learned that our guests have faced along the way.We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.

Episode 7. From Talk to Action: Leadership and Communication Strategies for Success.

Join us as we sit down with Richard Blank, the CEO of Costa Rica’s Call Center, who relocated from the U.S. to Costa Rica and has trained over 10,000 telemarketers in his 17-year business journey. Richard shares his expertise in building strong teams, conflict management, and advanced communication techniques like phonetic micro-expression reading. He also discusses his leadership philosophy, gamification techniques to engage employees, and the importance of empathy in management. Whether you're running a business or leading a team, this episode is full of actionable insights and strategies to elevate your leadership and communication skills.
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Richard shares:⁠
The art of mastering soft skills in business⁠
Training 10,000+ bilingual telemarketers⁠
Using gamification to motivate teams⁠
Insights on conflict management & empathetic leadership⁠

Key Topics Discussed:

Richard's unique journey from the U.S. to Costa Rica and how he built a call center from scratch
The challenges and successes of training over 10,000 bilingual telemarketers
Advanced communication strategies, including phonetic micro-expression reading
Gamification techniques to boost employee motivation and engagement
Conflict management strategies and the importance of empathy in leadership
Practical advice for business owners on growing steadily, with a focus on soft skills and emotional intelligence

Key Quotes:

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