Leverage With Daniel Tolson. Join The Power of Business Process Outsourcing with Richard Blank

The podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact. Host Daniel Tolson engages with top business experts to uncover strategies that spark success.

In this episode of "Leverage with Daniel," your host Daniel Tolson dives deep into the world of Business Process Outsourcing (BPO) with guest expert Richard Blank. Discover the ins and outs of BPO, from when businesses typically start outsourcing their services to the essential soft skills and qualities to look for when hiring BPO agents. Join us as we explore the fascinating realm of Phonetic Micro Expression Reading and how it can be a game-changer in call centers. Don't miss this opportunity to elevate your business with invaluable insights from Richard Blank.

Topics Discussed:
What is BPO, and who utilizes it? When does a business typically start outsourcing its services?
When hiring agents for BPO services, what soft skills, characteristics, and qualities should you look for in a candidate?
What is Phonetic Micro Expression Reading, and how can it be leveraged in call centers?


Assumptions in Communication

You could be a barking dog that doesn't bite and a quiet dog that will rip your arm off. So you're looking at seeing consistent patterns of people. I'd rather have the three-second insurance policy and asking if there's any additional questions, and may we move forward, than assuming. Because you know when you assume, you make an ass out of you and me. So you don't want to do those sort of things. Checkpoints. Every 30 seconds to a minute. And see if they spike or dip.


Strategic Insights on BPO Sales Scaling

Well, I believe they need to give us the proper resources. Do they have a script that's been tested? Do you have actual recordings that we can analyze? What are your metrics? What's your call to contact to conversion ratios? What's your average

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