Kevin Brierton No Excuse Pro Podcast. Richard Blank’s Masterclass in Telemarketing and Leadership

Episode 25: Dialing Success

Join us for Episode 25 of the No Excuse Pro Podcast, where host Kevin Brierton sits down with Richard Blank, CEO of Costa Rica’s Call Center. In this episode, Richard dives deep into his telemarketing expertise, sharing insights from over two decades of leadership in the call center industry. Richard’s journey began when he moved to Costa Rica to train over 500 employees for one of the country's largest call centers. Now, he’s a recognized leader, known for his motivational speaking and skillful training in telemarketing.

Learn how Richard built Costa Rica’s Call Center into a powerhouse by focusing on motivational leadership, personalized training sessions, and his deep understanding of communication and customer service. This episode is packed with actionable strategies for anyone in sales, customer service, or leadership roles.

In a world brimming with potential yet riddled with excuses, the No Excuse Pro Podcast stands as a beacon of actionable insight. Hosted by Kevin Brierton – a voice of clarity in the cacophony of 'could haves' and 'should haves' – this podcast is your weekly ticket to breaking the chains of procrastination and inaction.


Finding Clarity Through Downtime Strategies
That's when the mind goes, the long shower, the long walk, the plane ride. And that's usually when you get your best ideas. It's usually, Kevin, it's when you shed the skin and cut the fat. When you realize, hey, man, I think I overextended myself or I'm wasting too much time on caffeine and this other stuff. And the only way to get to that is to get into that sort of mindset. You can't turn it off like a light. And you know that. It's got to be a landing plane and a taking off. You got to keep blending it. If not, that's not your personality. You're not a black and white kind of guy and Superman rip off shirt kind of cat. It doesn't work though.


The Future of Call Centers: AI and Human Touch
In 10 years from now, 99% of us could be replaced. Think about an automatic telling machine for your ca

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