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During Super Bowl LIX, Salesforce aired a commercial titled "Dining AI-fiasco", featuring Matthew McConaughey and Woody Harrelson. In the commercial, McConaughey is seen dining outdoors in the rain because an AI-powered reservation app failed to account for the weather, leading to a disastrous experience. Meanwhile, Harrelson enjoys a comfortable dinner inside a nearby restaurant. This contrast highlights the limitations of some AI solutions that don't consider important contextual factors. Salesforce uses this narrative to promote its AI tool, Agentforce, which promises a more human and context-aware integration of AI in business interactions. This approach aims to prevent "dining disasters" and enhance the customer experience.
During Super Bowl LIX, Salesforce aired a commercial titled "Dining AI-fiasco", featuring Matthew McConaughey and Woody Harrelson. In the commercial, McConaughey is seen dining outdoors in the rain because an AI-powered reservation app failed to account for the weather, leading to a disastrous experience. Meanwhile, Harrelson enjoys a comfortable dinner inside a nearby restaurant. This contrast highlights the limitations of some AI solutions that don't consider important contextual factors. Salesforce uses this narrative to promote its AI tool, Agentforce, which promises a more human and context-aware integration of AI in business interactions. This approach aims to prevent "dining disasters" and enhance the customer experience.
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