Culture Matters Podcast by Chris Smit. Call Center Culture in Costa Rica. Episode 172 Richard Blank

The Culture Matters Podcast on International Business & Management Podcast. Build your Cultural Competence, listen to interesting stories, learn about the cultural pitfalls and how to avoid them, and get the Global perspective here at the Culture Matters podcast on International Business.

We help you understand Cultural Diversity better by interviewing real people with real experiences.

Every episode there is an interview with a prominent guest, who will tell his or her story and share international experiences. Helping you develop your cultural competence. Welcome to this culture podcast and management podcast.

“A surgeon cannot operate on one of their family members.“

Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members.
Remember that you’re a guest in the country you’re visiting.
Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you.


Choosing Spanish: Richard's Language Journey

That's why you have the best podcast, Chris. Well, in high school, they gave you an option of three languages, German, French or Spanish. and growing up i came from a comfortable family my parents were generous they liked to travel so when i was very young we took trips into mexico so i got to see mexico city puerto vallarta acapulco and besides enjoying myself on these spring break vacations i kind of came back with 20 vocabulary words and this was at a very young age and so i i saw that it was fun to speak languages And given the option, I gravitated towards it. And I really was at such an advanced level that I got a college recommendation letter from my teacher for this


Cultural Integration and Curiosity

Is this your office? Are we talking, you're in your office at this moment? Yeah. Oh, yeah, this is my private office here with the podcast. The game room is downstairs. If you Google my website, you'll see him. And these Costa Ricans, the locals that work for you, they must wander in or walk into your o

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